Job Description
Company Overview
DVW Commercial is one of the largest privately owned food packaging distributors in the Bay Area. We serve restaurants, grocery chains, and businesses that rely on consistent, high-quality packaging solutions. Our customers trust us because we’re reliable, organized, and responsive to their needs. The foundation of our success is our people, individuals who put customers first, work well in a team environment, and uphold the highest standards of integrity.
Job Overview
We are seeking an Account Manager to maintain and grow our existing customer base. This is a relationship-driven role that combines attentive customer service with strategic upselling. The right candidate will be highly organized, detail-oriented, and proactive in keeping DVW engaged with every account. While maintaining relationships will be a major part of the role, there is also a strong emphasis on growing accounts, particularly through custom branded packaging solutions. This is an outside sales position, requiring regular face-to-face customer interaction, supported by email, phone, and CRM follow-up.
Key Responsibilities
- Manage all existing customer accounts, ensuring consistent communication and engagement.
- Conduct regular in-person visits with business owners, store managers, and department managers.
- Assess customer needs, propose tailored product solutions, and provide samples when necessary.
- Maintain strong account retention while identifying upsell and cross-sell opportunities.
- Focus on expanding sales of custom branded products while also growing standard product lines.
- Keep detailed account notes and sales activities updated in Monday.com CRM.
- Collaborate with the Head of Sales and marketing team to align account strategies with company initiatives.
- Measure success through account growth, retention, upsell revenue, and customer satisfaction.
Desired Experience
- Experience with foodservice, grocery, or distribution industries is a plus.
- Proven ability to maintain long-term client relationships while delivering growth.
- Strong organizational background — able to manage multiple accounts without losing attention to detail.
Skills & Qualities
- Bilingual Preferred (Spanish, Chinese, Vietnamees)
- Customer-First Mentality – focused on solving customer needs above all.
- Relationship Builder – excels at building trust with decision-makers at multiple levels.
- Organization & Attention to Detail – disciplined with CRM, pricing tiers, and follow-ups.
- Sales Growth Mindset – capable of spotting upsell opportunities and presenting value clearly.
- Communication – strong verbal and written skills; confident in face-to-face interactions.
- Teamwork – Works collaboratively and aligns with DVW’s values.
- Integrity – This is non-negotiable
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