Position Overview As part of the Customer Experience team, you will drive an exceptional learning experience for users by managing and enhancing the Learning Management System (LMS). In partnership with the learning content development team, the LMS Administrator will execute an industry‑leading learning strategy, ensuring a user‑centric system experience that includes course configuration and management, daily administrative maintenance, resolution of technical issues, reporting, and managing vendor and internal partner relationships. Essential Functions Administer the SAP SuccessFactors LMS system. Support and resolve LMS technical issues. Lead a technical strategy to enhance the LMS user experience. Identify and execute process, experience, and quality improvements. Support content development teams with course, exam, and training material implementation and maintenance, configuring the LMS for curriculum requirements and globalization needs. Maintain processes and procedures to ensure system security and integrity. Manage vendor partner relationships, including task management and support hours. Collaborate with internal partners across global regions and divisions to support LMS use. Create and maintain reports from the LMS to measure the training program’s effectiveness. Evaluate and plan enhancements, upgrades, integrations, and development opportunities. Implement a strategic enhancement process that includes testing, development, and communication. Develop processes and documentation for LMS support. Manage and support LMS users. Required Qualifications Bachelor’s degree in Business, IT, Communications, or related field plus 2+ years in a Learning Management System. Experience managing and/or supporting an LMS. Knowledge of LMS technical logic and integration. Basic knowledge of e‑learning design software and SCORM. Experience with a support ticketing system. Experience managing vendors and business partners. Proficiency in Microsoft Office 365. Preferred Qualifications Experience with SAP SuccessFactors or similar LMS. Experience creating and executing strategic project plans and processes. Strong attention to detail, critical thinking, and analysis skills. Strong interpersonal and communication skills. Ability to shift priorities based on current business needs and manage multiple concurrent projects. Ability to meet aggressive timelines and manage plans for simple, complex, and ambiguous projects. Working Conditions Hybrid work environment (2‑3 days in office). Benefits Competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and more. Equal Opportunity Employer Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. Diversity of experience and skill is key to innovation and inspiration; we encourage individuals from all backgrounds to apply. If you require accommodations during the application or interview process, please contact HR Shared Services. #J-18808-Ljbffr Brunswick
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